Frequently Asked Questions
What currency are the item prices in?
All prices listed in Our Shop are in Australian dollars (AUD$).
Can I pause or cancel my coffee subscription?
Yes, our coffee subscriptions are flexible and hassle-free. You can pause, cancel, or change your delivery frequency anytime through your account dashboard.
What types of coffee do you sell?
We offer a curated selection of specialty-grade coffee beans, including single origins, signature blends, black betty, long neck decaf, freeze dried instant coffee and more - all freshly roasted in-house for peak flavour.
Do you supply coffee to offices or workplaces?
Absolutely. We offer flexible office coffee solutions tailored to your team size and preferences. Our service includes beans, instant coffee, and coffee roasters.
How can I buy coffee from 1961 Coffee online?
You can easily shop through our website. Just choose your favourite beans and place your order securely. We roast fresh and ship Australia-wide, so you’ll always enjoy premium-quality coffee delivered to your door.
What if I receive the wrong item or my order is damaged?
We take care to pack every order carefully, but if something goes wrong, just contact our support team. We’ll fix the issue quickly — whether it’s a replacement, refund, or a fresh delivery.
Where are you located?
We are based in Rowville, Melbourne. We proudly serve Mulgrave, Bayswater, Wheelers Hill, and Glen Waverley nearby suburbs and across Australia. We provide fast delivery across Australia.
How fast is shipping?
We dispatch all orders within 1–2 business days. Delivery times vary based on your location, but most orders arrive within 2–5 business days across Australia.
What if I have an issue with my order?
Customer satisfaction is our top priority. If there’s any issue with your coffee or delivery, contact our support team and we’ll resolve it quickly.
I’m new to coffee — can you recommend something?
Of course! We’re happy to help. Reach out to our team via the contact page, and let us know your flavour preferences and how you brew your coffee. We’ll recommend a blend or single origin that’s perfect for you.
How much does shipping cost?
We offer flat-rate and free shipping options depending on your order value and location. You’ll see the exact shipping cost at checkout. Occasionally, we also run free shipping promotions.
I haven't received my order yet, what is going on?
Each delivery is sent by Australia Post eParcel and is allocated a unique tracking number for your convenience. You can then track your orders either through our order tracking link or by visiting www.auspost.com/track. For further information on tracking your order, please visit Australia Post at https://contactus.auspost.com.au
In metropolitan areas, deliveries can be expected between 1-3 working days after your order is placed. Rural and regional areas of Australia, delivery to final destination may take a little longer therefore if in doubt please check with your local Post Office.
If your order has not been delivered 7 days after placing it, please feel free to contact us on orders@1961coffee.com.au
How do I get my tracking number?
We will email you with your tracking number as soon as it is issued and your package has been dispatched through 1961Coffee headquarters. Please check your junk mail folder if our email hasn’t appeared in your inbox.